Summary
The Assistant Director of Academic Operations serves as a strategic leader within Academic Affairs, ensuring operational excellence across faculty support, academic systems, course administration, compliance processes, and institutional reporting.

This role functions as a central hub connecting the Provost’s Office, school Deans, Registrar, Institutional Effectiveness, Human Resources, Information Technology, and faculty to ensure academic processes are coordinated, compliant, efficient, and aligned with institutional priorities.

The Assistant Director supports faculty success from onboarding through annual review cycles and oversees academic technology systems, including Learning Management System (LMS) administration and quality assurance. This position plays a critical role in strengthening academic infrastructure, accreditation readiness, and institutional effectiveness.

Duties and Responsibilities
Academic Operations & Faculty Support

• Serve as a primary point of contact for faculty regarding academic processes and systems
• Coordinate faculty onboarding in collaboration with HR, IT, Registrar, and Deans
• Ensure faculty credential documentation and academic records are maintained in compliance with
  institutional and accreditation standards
• Support annual faculty documentation processes (e.g., CV updates, reporting requirements)
• Assist with course scheduling coordination and academic calendar planning
• Manage and streamline academic workflows to improve efficiency
• Maintain confidentiality of faculty and student records in accordance with FERPA and institutional policy

Academic Systems & LMS Administration

• Serve as institutional LMS administrator
• Manage course creation, term rollovers, course copying, and system accuracy
• Provide support and guidance to faculty and students regarding LMS use
• Develop and maintain LMS documentation, guides, and training resources
• Support quality assurance efforts for online and hybrid course delivery
• Collaborate with IT to troubleshoot issues and implement system improvements
• Monitor academic systems for integrity, compliance, and continuous improvement

Accreditation & Academic Quality Support

• Assist in preparing documentation and reports for accreditation and academic quality review processes
• Support program review cycles and academic reporting initiatives
• Maintain organized records for compliance and institutional effectiveness
• Compile faculty and course-level data for reporting needs

Academic Coordination & Administrative Leadership

• Coordinate faculty meetings, workshops, and academic events
• Support faculty hiring processes in collaboration with Deans and HR
• Assist with academic purchasing processes and documentation
• Supervise academic student workers as assigned
• Maintain organized shared drives and institutional documentation
• Contribute to institutional strategic initiatives as assigned by the Provost

Qualifications

Required

• Bachelor’s degree
• Experience in higher education administration or academic operations
• Experience supporting or administering an LMS
• Strong organizational, analytical, and problem-solving skills
• Demonstrated ability to manage multiple complex workflows
• Excellent written and verbal communication skills
• Ability to handle sensitive information with discretion

Preferred

• Master’s degree in Higher Education Administration, Educational Technology, or related field
• Experience with accreditation processes or academic quality review
• Experience working in Academic Affairs or Registrar environments
• Experience supporting faculty development or online learning initiatives 

Competencies

• Systems thinking and process optimization
• Strategic alignment with institutional mission
• Collaborative cross-departmental leadership
• Attention to compliance and documentation accuracy
• Service-oriented mindset toward faculty and students
• Initiative and proactive problem-solving

Send Application Materials to:
Dr. Terrill Gilley, Provost
gilleyt@carolinau.edu